This maintenance screen applies only to the Standard Damage
Waiver calculation as explained in the Company Standard Waiver Settings.
Once the waiver codes have been setup in the Waiver Codes window they can then be assigned a rate at the Company, Division, and/or Customer level as follows:
Waiver rates can also be defined at the divisional level in the Division Standard Waiver Settings that would over-ride the company rate if assigned to the same waiver code.
Customized by Customer:
If the feature to Respect Waiver Codes By Customer has been activated in the Company Standard Waiver Settings of the Company Contract Parameters, rates can also be setup in the Waiver Codes by Customer window for eligible customers, that would over-ride both the company and division rates for the same waiver code.
Note: A waiver code can be assigned more than one time only at the customer level to allow a customer to use several different waiver rates for the same code.
When multiple waiver codes could apply to a document (e.g. loss, damage, etc.), a window is triggered in the rental document header to allow the operator to choose the waiver code for the document.
The prompts to define company waiver rates include:
Waiver Rate on the Document:
The company rate only applies if there is no unique rate for the customer or for the division for the same waiver code.
Refer to Damage Waiver on Document for more information on the customer/document controls for Damage Waiver on the rental document.
Waiver Default on the Customer File:
If there is a Percent value defined in this table for the "blank" Code record, then the default Damage Waiver flag for new customers added in Customer Information is set to Yes.
If there is no or zero Percent value for the "blank" Code record or if there is no "blank" Code record in this table, then the default Damage Waiver flag for new customers added in Customer Information is set to No.
Either default can be over-typed in Customer Information as required.
Note: The Damage Waiver flag assigned to new customers added on-the-fly from the Customer Search window, always defaults to match the DW flag setup for the division's 'Clone Cash Customer' defined in Division Contract Parameters.
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