Background Email Queue Items Pending

System Maintenance Menu -> Background Email Queue Items Pending

This log file lists any emails that failed to be sent with the reason and all emails waiting to be sent through the application.
The date, time, job number, document type and two keys are listed. Keys could include the document number or customer and site numbers, etc.
The number of retries and current status of the email are displayed such as "Sending" or relevant error information.
Three attempts will be made to send the email before it will show as failed and will be written to the View Email Log with an error.

ACTIONS:
Additional actions provided by buttons on the Background Email Queue Items Pending screen include:

• Cancel Emails in Queue to be Sent:
  Click the CANCEL JOBS button to delete an email from the Cancel Queued Email list before it has been sent.
  Without role permission, this cancel option is restricted to only the email jobs generated by the operator currently signed in to the session.
  To cancel any email job, the operator must be assigned a Security Role with permission to "Cancel Background Email Queued Jobs" in the Delete options window.

  In the Cancel Queued Email each job that has not yet been sent successfully can be checked to cancel, or un-checked to re-try the send action. Confirmation is required.
  When an email is cancelled a record is maintained in the Email Log with the operator code and the cancel status.

  Note: If the operator is still reviewing the Document Re-Print Log after printing/emailing documents, then the Email Log may appear to be locked while the queue waits to apply changes.

• Resend Failed Emails:
  Click the PROCESS NOW button to send email in the foreground if the background processing is not working.

• Resend Failed Emails:
  This action is only available to Texada Support staff.
  Click the RESET FAILED button to access the option resend all failed emails.

• User for PIV with Windows Emailing:
  This action is only available to Texada Support staff.
  Click the CREATE OPR button to create the transparent logon operator used by the .piv on Windows systems that are configured to use the 'Windows Task Scheduler' for launching automated email, as outlined in Windows BKTX, Job Scheduling and Emailing.