Cancel Pickup Ticket

Counter Menu -> Delivery & Pickups -> Delivery/Pickup Dispatch -> CANCEL button -> Cancel Pickup Ticket

This utility can be used to cancel an open Pickup Ticket and to put all outstanding products back Out on Rent. The product status is changed from F for Off Rent to O for Out, and if there are no Off Rent comments, a default comment is generated indicating the operator cancelling the ticket.
It can be accessed from the Pickup Console or from the Delivery/Pickup Dispatch by clicking on the CANCEL button, and does not apply to closed tickets.
Manually cancelled tickets are just removed from the list unless closed items are included.

A Pickup Ticket cannot be cancelled if the driver has marked some items completed.

The cancelled transaction information can be viewed in the Details window in the Pickup Console for that contract.

If a pickup ticket has been downloaded to the Descartes delivery/pickup processing a warning is displayed reminding the operator that the pickup information must also be manually cancelled in On Demand or updated in WinRoute.
The Delivery and Pickup Driver Status information window is triggered if there are any items marked as completed, and a ticket cannot be cancelled if the Descartes driver has marked some items completed.

Refer to Logistics for more information on the Descartes features.

Note: When Texada Web is enabled in the Software Integration parameters to track driver tickets, then any operator who does not have Security Role Permissions to the Cancel Open Texada Web Del/Pick Tickets option, will not be allowed to cancel delivery or pickup tickets in SRM, and any items on an open delivery or pickup ticket cannot be returned until the ticket is closed or cancelled.

ACTIONS:
Additional actions provided by buttons on the Cancel Pickup Ticket screen include:

• View Comments:
  Click the COMMENTS button to view the contract comments that have been added to the pickup ticket.

• View Attachments:
  Click the ATTACHMENTS button to view the contract and pickup ticket attachments n the File Attachments window.
  When an attachment is added to a Pickup Ticket, the attachment name is prefaced with the ticket number when the ticket is created.
  The option is provided to select and email the attachment.