Change Reservation Date Out/Date Due


Utilities Menu -> Counter -> Update Rental Periods -> Change Reservation Date Out/Date Due

This program can quickly change the dates on a reservation.
This is convenient if the customer requests that the date or time be changed slightly, in order to accommodate an early pick up by the customer, or an earlier delivery.

The prompts are:

RESERVATION #
Type in the reservation number to be changed, or look it up in the Reservation Search window.

Flat Rate warning:
If a Flat Rate was given to a product on the Reservation, and the rental period is being changed the Flat Rate is removed when the rates are recalculated and a warning is triggered to alert the operator that the rate may need to be reviewed.


BILL TO NAME
The billing name on the reservation displays.

CURRENT DATE / TIME OUT
The Date and Time Out from the reservation header display.

CURRENT DATE / TIME DUE
The Date and Time Due back from the reservation header display.

NEW DATE / TIME OUT
The new Date and Time Out default to the original. These can be over-typed as required with the new information.
If products on the Reservation have been setup with New Rates, and the Date Out is now later than the Effective-By Date, the New Rates will be applied.

A date range control to restrict the Reservation dates to the current period, can be set by Operator to respect the dates configured for RSRH in Date Range Control.


NEW DATE / TIME DUE
The new Date and Time Due automatically adjust to create the same period out length, but starting at the new Date and Time Out. These can be over-typed as required with the correct information.
If this is over-typed with a different date and time due back, the rental charges will be recalculated on the reservation based on the new time period.

Note: If a Flat rate had originally been assigned to the reservation, changing the dates will clear the flat amount.


CYCLE BILLING DAY CODE
The cycle billing day changes according to the new Date Out.
It is based on the calendar billing days and the customer's cycle billing preferences as setup in the "Additional Information" window of Customer Information.
This can be over-typed as required with the correct cycle billing day code, if the operator has been assigned a Security Role that allows permission to access the Cycle Billing Day Code per the Document Field Access flag.

INDEFINITE RENTAL
The current rental length displays. This can be changed as required.
  • Select Yes if the due back date is unknown and the products should remain "unavailable" until they are actually returned.
  • Select No if the due back date is correct and products should be scheduled to be rented again as of this expected return date.
  • Select Keep As Is to leave the product "available" status unchanged.

DAYS TO BILL
This field is active if the Prompt For Days to Bill is activated in the Divisional Rate Parameters.
The number of days to bill for the rental period is determined by the DATE/TIME OUT and the DURATION.
Accept this time period, or type in the maximum number of days to charge for this time period to give a one-time price break on the contract by setting the "Days to Bill" lower than the actual rental period.

Note: If the document dates are changed, the operator will be prompted whether to recalculate the "Days To Bill" too.
In the Company Billing Parameters a flag can be set controlling whether the Days To Bill price break extends to long-term contracts as well as short-term contracts.


SPECIAL RATE
This field is active if the Prompt for Default Rate Code is set in the Company Rate Parameters, and allows a special rate code to be applied.
A special product rate displays if applicable to the reservation, and can be changed if required.
e.g. W for Weekend rate or O for Overnight.

Note: This field is disabled if this document is to be billed by Season, as determined by the Special Rate code assigned in the Rental Period window of the document.


Finished?
Click the ACCEPT button to accept the date and time changes and exit, or click the ACCEPT AND PRINT button to update and print the document, or click the CANCEL button to abort.

OVERBOOKED ITEMS
A list of any products that have been overbooked is displayed.
The part #, description, quantity reserved and the quantity available are all displayed for further consideration.
This is information only and the products cannot be changed here.

RESERVATION TOTALS
The window displays total Rentals, Sales, Services, Discounts, Damage Waiver, Taxes, Total Charges and any Deposit already taken.

ACTIONS:
Additional actions provided by buttons on the Change Reservation Date Out/Date Due screen include:


Topic Keyword: RSRH16
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