Print Work Orders

This utility can be used to re-print an open or closed Work Order or a range of Work Orders.
This re-print Work Orders utility respects the forms control print format defined for TX_WOWH10.RPT as setup in Customer Forms.
The printed headings for parts, services, taxes, and totals, can be customized by language in Document Field Labels for standard and Crystal forms.
Labels for Jasper forms are controlled by language tables that can be defined on the server as outlined in Customer Forms.

The prompts are:

WORK ORDER LOCATION

Select one of the following:

• Select Current to print open or outstanding Work Orders.
• Select History to print Work Orders that have been invoiced or closed to a repair.

STARTING WORK ORDER #

Enter the first work order number to print, or select it from the Estimates/Work Order Search window.

ENDING WORK ORDER #

Enter the ending work order number to print, or select it from the window.

The documents included in the output are restricted by division according to the Divisional Restricted Views assigned to the operator.

PRINT SERVICE INSTRUCTIONS

Separate external documents for service details and specifications can be linked to scheduled equipment maintenance records, to be printed out following a service Work Order.
e.g. vendor specifications, or service manual excerpts, or service check lists
Refer to Maintenance Schedule for complete details on associating an external service document with a product through Groups.

Check this box to print out any associated Service Notes or Instruction documents with this W.O.
Uncheck this box to suppress any external service documents that may be linked to this W.O.

Note: Any Service recommendation notes assigned to the W.O. in the W.O. Service Recommendations window will always print on the Work Order header.

EMAIL

This field is only enabled when the Use Contact Document Emailing feature is activated in the Company Email Configuration.

Uncheck this box to print the document instead of emailing it.

Check this box to email the selected Work Orders to the appropriate contacts flagged in the Contact Information for the customer/site.

• If the document is emailed it will not be printed as well.
• If a single document is to be emailed the Compose Email pop-up is triggered that can be customized, or the operator can Cancel out to print the document instead of emailing.
• If a range of documents are emailed, any documents in the selection range that were not emailed (i.e. there are no valid contact addresses flagged to receive a W.O.) are printed instead.
• If a range of documents are emailed the total number to be emailed is displayed and confirmation is required, to help prevent a mass email run from being sent in error.

Finished?

A printer can be confirmed or re-selected from the Printer option located on the menu bar at the top of the screen.

Click the ACCEPT button to begin printing the report, or CANCEL to abort.

Print Format Option:
The option to re-print the document in the Standard format, or print using Crystal or Jasper forms is provided if Customer Forms has been activated and setup for this division, with the option to "Prompt Format On Reprint".

The Jasper form prints the Date and Time that the W.O. was created at the bottom of the document.

Document Reprint Log:
When multiple orders are emailed or printed a Document Reprint Log is generated listing the documents with the actions and recipients.

When a Work Order with split billing is printed, the distribution for each labor and parts detail is printed on a second detail line.
A Split Billing Summary also prints on a separate page for that W.O. This summary can be helpful when reconciling Warranty Claims.